March 23, 2020
Coronavirus (Covid-19) Update
Hello everyone, It has been quite a historic few weeks and today is no exception. These are concerning times, but we can get through this as long as we all work together! The governor today thankfully closed all non-essential businesses for at least the next three weeks. Veterinary hospitals are designated as essential services. As such, Safe Harbor will continue to operate as long as our staff is well (and we are taking all precautions to make certain we are).
We will be open Monday, Tuesday and Friday 7:30 am to 6:00 pm and closed Wednesday and Thursday. We will be available for sick pets, medication and food refills, critical vaccines for puppies and kittens, dental extractions and necessary surgery and rechecks for all pets with ongoing medical conditions. Please don't wait to bring your friend in if they are having any difficulties.
At this time, we are delaying all non-emergent services such as annual examinations and routine dental cleanings and ask that you make appointments for these services starting 4 to 6 weeks from now in order to help preserve numbers of masks and gloves available in the system for human healthcare workers and to decrease potential exposure to our staff.
Over the past week, we have been asking all clients to remain in their cars and phone the clinic (616-942-8147) to let us know you have arrived. A staff member will take your pet's history over the phone and then come out to your car to bring your pet inside (PLEASE make certain your pet has a strong leash and collar that they CANNOT slip out of and that your cat in INSIDE a carrier). At this time we are not allowing any clients into the clinic except for very specific circumstances. After we have looked at your pet, a technician or the doctor will call and go over the diagnostics and treatment plan and then you will be checked out over the phone. As always, if you are sick, stay home!
Thank you for your patience and understanding during this difficult time. We are working hard to stay ahead of this while still providing your pets with the exceptional care you deserve.
Be smart. Be safe. Be kind.
Richelle Smith, DVM