Appointment Policy

 

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.

Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

For your convenience, 'day-stay' appointments are available. A 'day-stay' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, a technician will give you a call to go over the diagnosis and set up a 'go home' time or she will ask additional questions if more information is needed.

For the safety of all animals in our care, we recommend that all vaccinations be up to date. 

We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.  Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, cash and personal checks.